Training Architect: Onboarding & Curriculum Designer

iQor CXBPO™ is seeking a Training Specialist to update, enhance and deliver training materials aligned with call center customer service philosophy. You will identify training needs, prepare classes, and manage materials and facilities to ensure quality coaching and consistent customer experiences.

Responsibilities include partnering with leaders, conducting new hire and recurring trainings, adapting teaching styles, and driving curriculum improvements with QA input.