Training Administration Supervisor

Supervise all Rock the Call team members. Field calls for the Rock the Call and Never Say No programs and resolve any questions. Field support calls for FastTrack. Identify FastTrack issues and recommend resolution. Learn and understand all functionality of the FastTrack platform.

ESSENTIAL JOB FUNCTIONS

• Responsible for the staffing, evaluating, discipline, coaching, and goal setting for the Training Administrative team.
• Diplomatically take and resolve field calls regarding Rock the Call, Never Say No, and FastTrack.
• Supervise Rock the Call surveyors and hold them accountable by reviewing completed surveys for accuracy and policy compliance.
• Assist with identifying monthly survey items using O’Reilly Parts System and paper catalogs; identify any program problems and report for resolution.

REQUIRED QUALIFICATIONS

• Proficient in Word and Excel.
• High school diploma or equivalent.
• Excellent c...