Job Description
Job Title: Trainer
Account: UK Financial Customer Service
Work Set Up: 100% Onsite at Eton Centris, Quezon City
Work Shift: Shifting schedules, UK time
Salary: Up to 40,800 package depending on experience
Joining Bonus: 40K
Key Responsibilities
- Conduct New Hire Training (classroom and virtual) ensuring strong process, product, and compliance knowledge
- Manage training batches (typically 1:20 ratio) ensuring engagement and effective delivery
- Provide structured coaching and feedback during training and OJT
- Audit agent cases using prescribed audit sheets and provide documented gap analysis
- Attend weekly calibration sessions with client/internal stakeholders
- Conduct assessments (tests, practical evaluations) to measure trainee performance
- Maintain training records, reports, and performance analysis for continuous im...