Job Description
Who We Are
The Role
What You’ll Do
- Facilitate new hire classes weekly.
- Coordinate and assist with upskilling training for Customer Service Representatives
- Ensure daily training data is up-to-date and properly reported.
- Provide training in both in person and remote environments.
- Assist in the development of training programs and LMS solutions for CSR training.
- Perform other duties as assigned.
What You’ll Bring
- Ability to train with high engagement, energy and enthusiasm.
- Possess and applies knowledge of training and development techniques.
- Strong communication, presentation, and interpersonal skills
- Prior leadership experience with managing and coaching associates
- Adaptable to multiple learning styles and communications applicable to adult learners
- Effective ability to handle conflict management with high professionalism
- Maintain poise and demonstrate empathy by showing a non-judgmental environment
- Ability t...
The Role
What You’ll Do
- Facilitate new hire classes weekly.
- Coordinate and assist with upskilling training for Customer Service Representatives
- Ensure daily training data is up-to-date and properly reported.
- Provide training in both in person and remote environments.
- Assist in the development of training programs and LMS solutions for CSR training.
- Perform other duties as assigned.
What You’ll Bring
- Ability to train with high engagement, energy and enthusiasm.
- Possess and applies knowledge of training and development techniques.
- Strong communication, presentation, and interpersonal skills
- Prior leadership experience with managing and coaching associates
- Adaptable to multiple learning styles and communications applicable to adult learners
- Effective ability to handle conflict management with high professionalism
- Maintain poise and demonstrate empathy by showing a non-judgmental environment
- Ability t...