Tour Operator Contact Centre Manager

Want to take the next step in your travel career and lead the sales & operational performance of a successful tour operator's contact centre team? Are you a commercially driven Sales & Operations Manager who thrives on improving sales, performance, customer service and operational efficiency? Do you have the leadership skills to manage managers, drive accountability and take control when things don't go to plan? I am looking for an experienced Call Centre Operations Manager to join a successful Birmingham based tour operator, where you will take overall responsibility for the day-to-day operational performance of the business. From driving sales conversion and revenue performance through to overseeing after-sales, ticketing, customer service and operational support, this is a key leadership role with real influence across the business.

THE JOB:

Taking overall responsibility for sales performance and operational delivery across the business.
Leading and managing...

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