Job Description
**Role Summary**:**How you will do it**- Incident Response Lead incident response efforts, coordinating with TOC engineer to ensure swift and effective resolution of network incidents.
- Troubleshooting Utilize troubleshooting skills and tools to diagnose problems and implement corrective actions.
- Documentation Maintain accurate records of events / incidents, resolutions, and network configurations for future reference and analysis in form of SOP.
- Continuous Improvement Identify areas for process improvement and implement best practices for TOC operations.
- Staff Training Provide guidance, training, and mentorship to TOC team members to enhance their skills and knowledge.
- Service Delivery- Ensure 24/7 network monitoring and support, including on-call rotation.
- Prioritize and manage incidents based on their impact and urgency.
- Communicate effectively with stakeholders during critical incidents.
- Continuously monitor dashboard and provide ti...