Tipalti | Customer Support Engineer (Medellín)

On behalf of Tipalti, Empresa confidencial is looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship.

Empresa confidencial is a staffing partner operating globally.

Customer Support Engineer works directly with customers to identify and resolve basic customer issues and needs.

Responsibilities

• Deliver world‑class support to customers and ensure their success post‑sales.
• Provide specialized support on technical and product issues, including managing customer escalations.
• Lead and coordinate cross‑functional efforts to resolve complex customer issues, collaborating with Customer Success, Product, and Engineering teams.
• Act as a customer advocate by surfacing product feedback to internal stakeholders to help shape the product roadmap.
• Create and contribute to knowledge base articles to support team scalability and self‑service.

Requirements

• 2+ years ...