Tier II Tech Support Specialist: Customer Champion

Jobtailor is seeking a customer support professional to provide timely responses across email, phone and chat channels. You will own escalations, troubleshoot issues, and maintain detailed Salesforce documentation while building knowledge for API integrations and premium features.

The role requires 1–3 years of experience, a professional, calm demeanor, and strong communication skills. You will work in a collaborative team, potentially on-call and weekend shifts as needed to meet SLAs.