Job Description
Description
The ideal candidate will have a strong customer-focused mindset and a proven track record in help desk or service desk roles. This position requires excellent in person customer service skills and the ability to handle a high volume of requests efficiently.
Key Responsibilities:
- Assist with computer configuration, onboarding, and system set up for all new employees across the organization
- Provision hardware for any newly hired employees across the office
- Provide second-level technical support to internal users, ensuring a high first-level resolution rate (over 90%).
- Manage and resolve incidents and service requests using tools like Active Directory, Azure, and permissions management.
- Support both Windows and Mac systems.
- Utilize ServiceNow for incident and request management as the company transitions to this platform.
- Maintain a customer-focused approach, ensuring timely and effective communication with users.
- Collaborate with...
The ideal candidate will have a strong customer-focused mindset and a proven track record in help desk or service desk roles. This position requires excellent in person customer service skills and the ability to handle a high volume of requests efficiently.
Key Responsibilities:
- Assist with computer configuration, onboarding, and system set up for all new employees across the organization
- Provision hardware for any newly hired employees across the office
- Provide second-level technical support to internal users, ensuring a high first-level resolution rate (over 90%).
- Manage and resolve incidents and service requests using tools like Active Directory, Azure, and permissions management.
- Support both Windows and Mac systems.
- Utilize ServiceNow for incident and request management as the company transitions to this platform.
- Maintain a customer-focused approach, ensuring timely and effective communication with users.
- Collaborate with...