Tier 1 Incident Response Lead - Shift

Ibex seeks a dedicated team member for Tier 1 Command Center support in Manila. The role involves monitoring alerts and service requests, managing incidents, and coordinating with teams to ensure timely issue resolution.

The ideal candidate has a Bachelor’s degree, at least 2 years of experience in a customer service role, preferably within IT or high-tech industries. Strong communication and analytical skills are essential for success in this position.