Tier 1 - Deskside Support - Richmond

Work under general supervision and perform duties in accordance with established objectives, procedures, and guidelines.

Take ownership of assigned tickets and independently resolve issues within defined processes and escalation paths.

 Act as a liaison with internal and external support teams to identify, troubleshoot, and resolve hardware and software issues.

Support the stability and reliability of desktop systems across the organization.

Maintain a working knowledge of ITIL best practices and stay current with emerging technologies.

Demonstrate strong teamwork, professionalism, and customer service skills.

Apply analytical thinking and problem-solving skills to identify root causes and recommend solutions.

Provide exceptional Tier 1 technical support via phone, email, ticketing systems, and remote support tools.

Log, prioritize, and...