Territory Manager Customer Experience
H
Hero MotoCorp
📍 Bhubaneswar, Odisha, India
Job Description
We are looking for a driven
Territory Manager - Customer Experience
to take ownership of service quality and process implementation in the field. This role requires a balance of commercial acumen and technical expertise to resolve complex challenges and establish a culture of First Time Right & Delight Quotient.
Location: Bhubaneshwar , Kolkata
The Impact You Will Make
This role is responsible for driving the implementation of the Balanced Scorecard approach across the network, focusing on:
Service & Parts Growth:
Maximizing dealer service revenue and profitability by promoting Hero Genuine Parts (HGP) and Hero Genuine Oil penetration. Key metrics include paid service retention and lost customer recovery.
Technical Excellence:
Deploying product countermeasures, conducting root cause analysis of escalated complaints, and ensuring proper technical training is delivered to the workshop team.
Process Adherence :<...
Territory Manager - Customer Experience
to take ownership of service quality and process implementation in the field. This role requires a balance of commercial acumen and technical expertise to resolve complex challenges and establish a culture of First Time Right & Delight Quotient.
Location: Bhubaneshwar , Kolkata
The Impact You Will Make
This role is responsible for driving the implementation of the Balanced Scorecard approach across the network, focusing on:
Service & Parts Growth:
Maximizing dealer service revenue and profitability by promoting Hero Genuine Parts (HGP) and Hero Genuine Oil penetration. Key metrics include paid service retention and lost customer recovery.
Technical Excellence:
Deploying product countermeasures, conducting root cause analysis of escalated complaints, and ensuring proper technical training is delivered to the workshop team.
Process Adherence :<...