Tenancy Support Officer – AR

Job Description

Job Title

Tenancy Support Officer

Service Area

Communities & Homes – Estates Management

Reports To

Housing Services Team Leader

Grade

Grade E

Location

Hybrid – office, community, and home-based working

Purpose of the Role

To provide intensive tenancy support to council tenants with complex needs, enabling them to sustain their tenancies and live independently.

The postholder will undertake tenancy audits, home visits, and needs assessments to identify support requirements, ensure tenancy compliance, and safeguard vulnerable residents.

Working collaboratively with internal teams and external agencies, the Tenancy Support Officer will develop and coordinate tailored support plans, promote financial wellbeing, maximise household income, and help tenants access appropriate services.

The role contributes to the delivery of a high-quality h...