Temporary, Client Services Advisor

WHAT WE HAVE TO OFFER:

The Client Services Advisor will report to the Client Services Coordinator, and collaborate with Client Care team, and retail to offer the best-in-class experience to our clients. This role will be cross functional with after-care and retail.

This role is located in Campo Belo, São Paulo and it is a temporary contract for 6 months with possibility of renewal.

YOUR RESPONSIBILTIES:

• Deliver superior, personalized service to address client inquiries via all available channels.
• Achieve SLAs for customer-related contacts and troubleshoot customer facing issues in a timely manner.
• Provide qualitative and quantitative feedback to internal teams.
• Foster customer relationships and deliver a positive experience across all omni-channel activities.
• Proactively clientele utilizing in-depth product and process knowledge to deliver an exceptional customer service experience.
• Manag...