Teleservices Agent II

Description

Job Overview: 2:30pm-11:00pm & 4:30pm-1:00am (Shift subject to change based on business needs)

Within Wind Creek, the Teleservices Agent II is the first point of contact and sets the tone for all guest experiences. The Teleservices Agent II works in a digital omni channel environment answering multiple forms of communication including inbound and outbound calls, SMS messages, chat messages and emails for all Wind Creek properties. The Teleservices Agent II utilizes multiple systems to provide information to callers. Agents will also identify and take action for any opportunities to sell and book reservations at the Wind Creek properties. These individuals actively promote the properties and amenities on each call to leave the caller with as much information about Wind Creek Hospitality as possible. The Teleservices Agent II is also responsible for all Spa, Special Events and Host reservations. These individuals work with each...