Telesales Team Leader

Cartrack, a world-leading smart mobility Software-as-a-Service tech company operating across 23 countries, is looking for a strong Sales Team Lead to oversee and motivate a team of B2C Sales Agents, while driving performance and supporting continuous improvement of sales processes and results.

Responsibilities

• Ensure that teams have the necessary resources available to perform their duties.
• Set clear performance goals and sales targets.
• Lead, coach and motivate a team of sales agents to achieve daily, weekly and monthly sales targets.
• Monitor agent performance metrics such as conversion rates, call quality, productivity and compliance.
• Provide real time feedback and implement performance improvement plans where needed.
• Drive sales campaigns and initiatives to achieve sales objectives.
• Prepare and submit daily/weekly/monthly performance reports to management.
• Analyse sales trends...