Telephony Developer

Responsible for developing and supporting telephony solutions for contact center operations, ensuring smooth call flows and an optimal customer experience.

Key Responsibilities

• Develop and maintain call flow scripts (IVR / voice solutions)
• Provide technical support for telephony changes and enhancements
• Collaborate with stakeholders to improve customer journey and call experience
• Support API integrations and system connectivity
• Assist in planning and optimizing communication workflows
• Troubleshoot and resolve telephony and contact center issues

Requirements

• Experience in software development (2+ years for junior, higher for mid/senior roles)
• Knowledge of programming languages such as Java, VoiceXML (VXML), PHP, SQL
• Experience with Oracle or MS SQL databases
• Exposure to tools/platforms like Twilio, Aspect, Genesys, WebSphere, Ec...