Job Description
Job Description
Qualifications
- Answer all internal and external calls in a courteous and professional manner.
- Direct calls to appropriate hotel departments or personnel efficiently.
- Provide information about hotel services, room availability, amenities, and local attractions.
- Log and execute wake-up call requests accurately and on time.
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features. Be knowledgeable of ALL enrollments, ALL Points
- Handle emergency and security calls in accordance with hotel protocols.
- Take guest messages and ensure timely delivery.
- Assist with guest requests or complaints over the phone, escalating when necessary.
- Monitor and operate hotel’s switchboard and other communication systems.
- Update the internal telephone directory as needed.
- Maintain confidentiality and privacy of guest information.
Qualifications