Telecommunications Agent

About the job

Based at the Emirates Palace Mandarin Oriental in Abu Dhabi within the Telecommunications Department, the Telecommunications Agent is responsible for providing courteous, efficient call handling and service delivery in a prompt and clear manner to meet and exceed guest expectations according to the hotel’s policies and procedures. The Telecommunications Agent reports to the Assistant Telecommunications Manager.

Responsibilities

• Answer all incoming calls and connect them to the appropriate extension efficiently, friendly and caring manner according to hotel standards.
• Record and deliver messages accurately and in a timely manner.
• Handle guests’ requests for Do Not Disturb and confidential status.
• Process personal wake‑up call requests for guests and automatic wake‑up calls for group and crew guests.
• Answer all guest questions and requests in a friendly, caring manner, taking appropriate actions...