Telecommunications Agent

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Telecommunications Agent to join our Telecommunications team.

About the Job

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Telecommunications Department, the Telecommunications Agent is responsible for providing courteous, efficient call handling and service delivery in a prompt and clear manner to meet and exceed guests expectations according to the Emirates Palace Mandarin Oriental policies and procedures. The Telecommunications Agent reports to the Assistant Telecommunications Manager.

Responsibilities

• Answer all incoming calls and connect them to the appropriate extension efficiently, friendly and caring manner according to the Emirates Palace Mandarin Oriental standards
• Write down messages accurately for our guests and deliver messages in a timely manner
• Handle guests' requests for DND (Do Not Disturb) and confidential status
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