Job Description
Responsibilities
- Lead the delivery of ITSM solutions, with strong focus on ServiceNow implementations
- Manage end-to-end service delivery, ensuring quality, timelines, and customer satisfaction
- Design and oversee functional and technical solutions based on service processes
- Coordinate and lead multidisciplinary teams across different project phases
- Ensure integration between ServiceNow and other systems (monitoring, performance, failures)
- Oversee system integrations using REST/SOAP APIs, MID Server, JDBC, or similar technologies
- Act as main point of contact for stakeholders, ensuring alignment and clear communication
- Drive continuous improvement and service optimization
- Manage IT projects using agile and traditional methodologies