Job Description
Tele- Collections Agent
Department: Corporate Risk
Employment Type: Fixed Term Contract
Location: Kenya
Reporting To: Tele- Collections Supervisor
Description
Location: Nairobi, Kenya
About the role: Tele collection Agent will work closely with the various stakeholders including; The risk management, sales team and Regional collections managers to serve existing customers who have stopped/delayed making daily/monthly instalments for the units they have purchased on PAYG basis by providing proper, efficient and timely service as per endorsed SLA, and contribute to realization of company’s goals by reducing number of disabled customers and enhance company’s portfolio quality.
What you would be expected to do:
Contact customers to remind them of their outstanding payments, using the available scripts and call guides provided by Sun King.
To ensure proper knowledge is provided with a high degree of efficiency to delinquent customers so that ...
Department: Corporate Risk
Employment Type: Fixed Term Contract
Location: Kenya
Reporting To: Tele- Collections Supervisor
Description
Location: Nairobi, Kenya
About the role: Tele collection Agent will work closely with the various stakeholders including; The risk management, sales team and Regional collections managers to serve existing customers who have stopped/delayed making daily/monthly instalments for the units they have purchased on PAYG basis by providing proper, efficient and timely service as per endorsed SLA, and contribute to realization of company’s goals by reducing number of disabled customers and enhance company’s portfolio quality.
What you would be expected to do:
Contact customers to remind them of their outstanding payments, using the available scripts and call guides provided by Sun King.
To ensure proper knowledge is provided with a high degree of efficiency to delinquent customers so that ...