Job Description
Job Details We are partnering with a large and highly regarded organisation undertaking significant technology transformation and growth. As a result, an opportunity exists for an experienced Service Desk Analyst to join a collaborative technology team on an initial 6-month contract. This role will see you providing high-quality end-user support to employees, customers and business stakeholders across a diverse technology environment. What you'll be doing Provide exceptional customer service by resolving technology issues efficiently and effectively; Deliver both remote and onsite technical support to end users; Manage incidents, service requests and ticket lifecycle activities through to resolution; Maintain accurate records, documentation and service desk reporting; Contribute to service improvements, policies, processes and operational readiness activities; Support the transition of new systems into operational support environments; and Work closely with technical teams...