Job Description
Maintain a friendly and organised customer service environment and ensure that client queries are handled accurately in a professional manner and that you are presentable at all times.
Assist with technical support provided by the department, both telephonic and at the counter.
Responsible for the mechanical and electronic testing and repair of all products.
Ensure that all equipment repaired and tested performs in their original state and to our quality standard.
Log all failures to ensure that the quality department at Head Office receives proper and useful feedback about failures experienced, and assist the Production and R&D department in establishing of failure trends and suggest possible improvements to our product(s).
Actively contribute improvement ideas relating to product reliability, service processes, test equipment and customer experience.
Ensure all SAP, CRM, service reports, repair records and customer interactions are accurately captured an...
Assist with technical support provided by the department, both telephonic and at the counter.
Responsible for the mechanical and electronic testing and repair of all products.
Ensure that all equipment repaired and tested performs in their original state and to our quality standard.
Log all failures to ensure that the quality department at Head Office receives proper and useful feedback about failures experienced, and assist the Production and R&D department in establishing of failure trends and suggest possible improvements to our product(s).
Actively contribute improvement ideas relating to product reliability, service processes, test equipment and customer experience.
Ensure all SAP, CRM, service reports, repair records and customer interactions are accurately captured an...