Job Description
Join a leading independent technology and services provider as an IT Support Analyst – L2 On-site.Job Overview: Role: IT Support Analyst – L2 On-site Location: Ipswich Contract: ASAP – 15th Feb’27 Pay Rates: Umbrella Rate: £ (via a Hays approved umbrellapany). PAYE Basic Rate: £ Hours: hours a week. Monday – Friday. Time: 9:00 AM – 5:30 PM Job purpose:The IT Support Analyst (L2) provides advanced on-site technology support to colleagues across customer office and contact centre environments. Acting as a senior L2 resource, the role serves as the primary escalation point forplex user issues, technology incidents, workplace technology services, and operational support activities. The positionbines hands-on technical expertise with service leadership, mentoring, and continuous improvement responsibilities to enhance colleague experience and ensure stable IT...