Job Description
The Technical Vendor Specialist supports critical third-party vendor relationships and technology integrations that enable core business operations. This role is responsible for overseeing vendor performance, supporting platform integrations, managing operational incidents, and ensuring compliance with vendor governance and risk management requirements.
Working closely with internal stakeholders and external service providers, the specialist helps ensure vendor-supported services are reliable, secure, compliant, and aligned with business objectives.
Key Responsibilities
+ Serve as the primary operational contact for assigned vendors, including Credit Card Management platforms, Data platforms, and other strategic service providers.
+ Monitor vendor performance against service level agreements (SLAs), key performance indicators (KPIs), and contractual commitments.
+ Lead issue escalation and coordinate timely resolution of service and performance concerns...
Working closely with internal stakeholders and external service providers, the specialist helps ensure vendor-supported services are reliable, secure, compliant, and aligned with business objectives.
Key Responsibilities
+ Serve as the primary operational contact for assigned vendors, including Credit Card Management platforms, Data platforms, and other strategic service providers.
+ Monitor vendor performance against service level agreements (SLAs), key performance indicators (KPIs), and contractual commitments.
+ Lead issue escalation and coordinate timely resolution of service and performance concerns...