Technical Support/Customer Support
T
TEKsystems
📍 Saint Paul, MN, United States
Job Description
Overview
We are seeking a Customer Support Specialist to deliver high-quality support to customers and internal stakeholders. This role involves handling customer inquiries, providing product guidance, and resolving issues efficiently while maintaining a strong customer-first mindset.
Key Responsibilities
+ Provide live phone and email support to customers and field representatives on product offerings, including equipment and e-catalog items
+ Assist customers with pricing, warranty information, and parts inquiries using internal systems such as SAP
+ Track and manage customer interactions, service requests, and issues using a ticketing system (ServiceNow)
+ Troubleshoot customer concerns and provide technical guidance related to products and services
+ Collaborate with internal teams, including Level 2 support, product marketing, R&D, and commercialization teams to resolve complex issues
+ Maintain accurate documentati...
We are seeking a Customer Support Specialist to deliver high-quality support to customers and internal stakeholders. This role involves handling customer inquiries, providing product guidance, and resolving issues efficiently while maintaining a strong customer-first mindset.
Key Responsibilities
+ Provide live phone and email support to customers and field representatives on product offerings, including equipment and e-catalog items
+ Assist customers with pricing, warranty information, and parts inquiries using internal systems such as SAP
+ Track and manage customer interactions, service requests, and issues using a ticketing system (ServiceNow)
+ Troubleshoot customer concerns and provide technical guidance related to products and services
+ Collaborate with internal teams, including Level 2 support, product marketing, R&D, and commercialization teams to resolve complex issues
+ Maintain accurate documentati...