Technical Support Team Leader at MEDFAR
M
Medfarsolutions
📍 montreal (administrative region), qc, Canada
Job Description
Enhance customer service excellence as a Technical Support Team Leader with MEDFAR in Montreal. Lead and mentor a dynamic team while managing technical issue resolutions for MYLE software.
In this leadership role, you will supervise Level 1 and Level 2 support agents, focusing on user satisfaction and team development. Your coaching will empower your team to successfully tackle challenges and collaborate with developers for technical solutions.
Key Responsibilities:
• Oversee daily operations of support agents
• Assign and track team tasks effectively
• Facilitate ongoing team coaching and development
• Coordinate with developers for timely resolutions
• Document and maintain departmental knowledge procedures
Requirements:
• Expert knowledge of the MYLE software
• 3 to 5 years in customer support leadership
• Proficient in PC software and SQL
• Bilingual in French and English
• Strong organizational and multitasking skills
Lead your team to suc...
In this leadership role, you will supervise Level 1 and Level 2 support agents, focusing on user satisfaction and team development. Your coaching will empower your team to successfully tackle challenges and collaborate with developers for technical solutions.
Key Responsibilities:
• Oversee daily operations of support agents
• Assign and track team tasks effectively
• Facilitate ongoing team coaching and development
• Coordinate with developers for timely resolutions
• Document and maintain departmental knowledge procedures
Requirements:
• Expert knowledge of the MYLE software
• 3 to 5 years in customer support leadership
• Proficient in PC software and SQL
• Bilingual in French and English
• Strong organizational and multitasking skills
Lead your team to suc...