Technical Support Team Lead
R
Resolv.Global
📍 pachuca de soto, hidalgo, Mexico
Job Description
Lead a High-Performing Technical Support Team
We are seeking an experienced and dependable Technical Support Team Lead to oversee a remote team of Tier 1 Technical Support Agents supporting customers across North America.
This role is ideal for someone who enjoys developing people, improving processes, and creating an environment where quality, accountability, and customer service excellence can thrive.
As a Team Lead, you will play a key role in driving team performance, supporting day-to-day operations, coaching team members, and ensuring customers receive timely and effective technical support.
We're looking for someone who leads by example, communicates clearly, remains calm under pressure, and has a proven track record of reliability and leadership.
What You'll Be Doing
Lead, coach, and support a team of remote Technical Support Agents
Monitor team performance and productivity metrics
Conduct regular coaching and feedback sessions
Assist agents ...
We are seeking an experienced and dependable Technical Support Team Lead to oversee a remote team of Tier 1 Technical Support Agents supporting customers across North America.
This role is ideal for someone who enjoys developing people, improving processes, and creating an environment where quality, accountability, and customer service excellence can thrive.
As a Team Lead, you will play a key role in driving team performance, supporting day-to-day operations, coaching team members, and ensuring customers receive timely and effective technical support.
We're looking for someone who leads by example, communicates clearly, remains calm under pressure, and has a proven track record of reliability and leadership.
What You'll Be Doing
Lead, coach, and support a team of remote Technical Support Agents
Monitor team performance and productivity metrics
Conduct regular coaching and feedback sessions
Assist agents ...