Job Description
Job Title: Technical Support SpecialistJob Description
This Technical Support Specialist position focuses on delivering high-quality technical assistance and exceptional customer service to users of precision industrial equipment. You will handle inbound customer calls, troubleshoot complex technical issues, coordinate with field technicians when on-site support is required, and ensure that every interaction contributes to a positive and efficient customer experience. This is a contract-to-hire opportunity with standard daytime hours and occasional overtime, ideal for a technically strong, customer-focused professional who enjoys problem-solving and working in a collaborative support environment.
Responsibilities
+ Provide superior technical support and customer service to end users and service partners via inbound phone calls.
+ Handle an average of approximately 20 customer calls per day with the goal of increasing to the upper 30s or 40s, ensuring each intera...
This Technical Support Specialist position focuses on delivering high-quality technical assistance and exceptional customer service to users of precision industrial equipment. You will handle inbound customer calls, troubleshoot complex technical issues, coordinate with field technicians when on-site support is required, and ensure that every interaction contributes to a positive and efficient customer experience. This is a contract-to-hire opportunity with standard daytime hours and occasional overtime, ideal for a technically strong, customer-focused professional who enjoys problem-solving and working in a collaborative support environment.
Responsibilities
+ Provide superior technical support and customer service to end users and service partners via inbound phone calls.
+ Handle an average of approximately 20 customer calls per day with the goal of increasing to the upper 30s or 40s, ensuring each intera...