Technical Support Specialist

Technical Support Technician II

Location: Remote(EST)

Duration: Long Term Contract

The Technical Support Technician II is responsible for IT technical support incident and problem management. This responsibility spans four time zones supporting branch operating hour of 8:30 – 5:30 EST

MAJOR DUTIES/RESPONSIBILITIES:

1. Provides first and second level incident and problem response to Company end-users for:

• Triage and assessment of end-user incident
• Create and track IT incident ticket.

End-user compute.

• Hardware and software troubleshooting.
• Setup, Image and ship End-user computer hardware.
• Next Tier Escalation point from IT resources for incident and problem tickets.
• Assess Escalations and determine next level Escalation support for problems and incidents that cannot be resolved or are recurring on a...