Job Description
Position Overview
The Technical Support Specialist is responsible for advanced troubleshooting, customer communication, and defect validation across Autodesk Forma products. This role investigates Tier II escalations, partners with Engineering and Product teams, and contributes to knowledge-building across the support organization. This is the entry point into Tier II and offers clear pathways for career development into Senior Technical Support roles. This position will have work hours of 9:00 AM – 6:00 PM AEST. This is a hybrid first position with some work from home opportunities. You must be located in the Melbourne, Australia area.
Responsibilities
Case Investigation & Troubleshooting
Investigate Tier II customer escalations by reproducing issues and validating expected behaviour
Analyse logs, workflows, and system interactions to isolate root causes
Surface defect trends and product gaps with...