Technical Support Specialist

Job Description: - ❖ Handle inbound queries from clients across multiple channels — email, chat, and phone. ❖ Troubleshoot and resolve issues related to expense workflows, policy configurations, travel booking integrations, and reimbursement processes. ❖ Coordinate with internal product and technical teams to escalate and follow through on complex issues. ❖ Ensure resolution of queries within defined SLA timelines, maintaining a high-resolution rate. ❖ Document support interactions accurately in the CRM and contribute to the internal knowledge base. ❖ Assist clients during onboarding and product rollouts, providing guidance on platform features and best practices. ❖ Proactively identify recurring issues and provide structured feedback to the product team for continuous improvement. ❖ Support implementation of client changes requests in coordination with the customer success team. Required Skills: - ❖ Strong understanding of expense management, travel workflows, or corporate finance pro...

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