Job Description
To effectively handle, resolve and escalate where necessary all technical and non-technical calls and emails from Standard Bank Mobile
customers in a satisfactory manner. To provide end-to-end support to customers and standard bank branch consultants and maintain great
customer experience.
Context:
? Rely on a solid base of facts and data to complete tasks
? Highly pressurized environment
? Fast paced operational environment
? Work is procedural and serial in nature with predetermined outcomes
? Work with issues that are clearly defined and the output is concrete and can be completely specified beforehand
? Service Delivery processes and standards
? New products and services launched
? New developments in technology and enhancement of existing technology
Task Complexity:
Operational Processes
? Work with existing processes and procedures in such a way that operational efficiencies and performance are enh...