Technical Support Specialist in Waterloo
A
Akkodis
📍 richmond hill, york region, Canada
Job Description
Elevate partner experiences as a Technical Support Specialist in Waterloo, ON. Focus on client relations, troubleshooting, and effective onboarding in a one-year onsite contract.
We seek a Technical Support Specialist for partners to be the main point of contact for portal inquiries. This role emphasizes robust problem-solving, communication skills, and attention to detail for effective client support. You will handle user profiles, access issues, and provide demo order processing, ensuring a seamless experience during onboarding.
Key Responsibilities:
• Serve as primary contact for all partner portal inquiries
• Triage requests, troubleshoot access, and resolve issues
• Manage partner onboarding and profile enablement
• Process trial and demo orders from initiation to completion
• Maintain accurate case documentation and communications
Requirements:
• Post-secondary degree in Business or related field
• S...
We seek a Technical Support Specialist for partners to be the main point of contact for portal inquiries. This role emphasizes robust problem-solving, communication skills, and attention to detail for effective client support. You will handle user profiles, access issues, and provide demo order processing, ensuring a seamless experience during onboarding.
Key Responsibilities:
• Serve as primary contact for all partner portal inquiries
• Triage requests, troubleshoot access, and resolve issues
• Manage partner onboarding and profile enablement
• Process trial and demo orders from initiation to completion
• Maintain accurate case documentation and communications
Requirements:
• Post-secondary degree in Business or related field
• S...