Technical Support Specialist (Hybrid)

We are seeking a proactive, analytical, and customer-centric Technical Support Specialist to join our dynamic IT team. In this role, you will serve as a crucial line of support, ensuring our team has the seamless technology experience they need to drive business success. If you are a natural problem-solver who thrives in a fast-paced environment, balances independent execution with collaborative teamwork, and excels at translating technical solutions into exceptional user experiences, we want to hear from you.

Key Responsibilities

• End-to-End User Support: Serve as the primary point of contact for end-user technical issues, diagnosing problems, and driving them through to efficient, complete resolution.
• Lifecycle & Hardware Management: Oversee hardware and software support, including system deployment, OS imaging, user configurations, equipment moves, and workstations set...