Technical Support Specialist For Partners Richmond Hill

Join our team as a Technical Support Specialist for partners in Waterloo, ON. This one‑year onsite contract emphasizes client relations and technical expertise, working four days a week. As the main point of contact for partner portal inquiries, you will provide first‑line support and ensure seamless onboarding processes.

Your role includes troubleshooting access issues, managing user profiles, and processing demo orders. A focus on communication and attention to detail will help you thrive in this position.

Key Responsibilities:

• Serve as primary contact for all partner portal inquiries
• Triage requests, troubleshoot access, and resolve issues
• Manage partner onboarding and profile enablement
• Process trial and demo orders from initiation to completion
• Maintain accurate case documentation and communications

Requirements:

• Post‑secondary degree in Business or related field
• Robust probl...