Technical Support Specialist - Dutch - Lisbon

Position: Technical Support Specialist

Location: Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide customer support through phone, email, or chat for product usage, connectivity, and functionality issues.


• Perform initial troubleshooting, including checks on power, network status, and device interfaces.


• Guide users through standard support procedures such as resets, connection checks, and app configurations.


• Escalate unresolved or complex issues to higher-level support teams with thorough documentation.


• Contribute to knowledge base updates and suggest process improvements based on recurring issues.


• Manage support cases based on priority, service agreements, and issue urgenc


• Accurately document all customer interactions and technical diagnostics in a ticketing or CRM system.


• Monitor trends in support issues and rep...