Technical Support Specialist (CSM Track)
Guidebook
📍 Remote, Oregon, United States
Job Description
Technical Support Specialist (CSM Track)
Customer Success Team | Reports to Head of CS | East Coast, US-based, Fully Remote
About Guidebook
Guidebook is the leading mobile app platform for events and engagement, with a strong focus on higher education. Universities and colleges across North America use Guidebook to run admissions events, orientation programs, and campus engagement that bring their student communities together. We are a small, ambitious team building a category-defining product, and we love working with people who care about education, technology, and craft.
About the Job
Our Customer Success team is small, technical, and ambitious, and we are looking for two Technical Support Specialists to join us — both on an expected path to becoming Customer Success Managers within 3 to 12 months.
Here is what that means in practice. You will start by owning the technical su...