Technical Support Specialist — Connectivity & Field Support 

Location / Employment Details

• Full-time, remote


• Schedule: includes overnight / non-standard hours relative to North America and Europe. The Philippines time zone is a deliberate advantage here — tickets that arrive at 2–4 AM(CST) client-time should be worked in real time, not left until morning.


• Level: Intermediate to Senior (no junior-level candidates)


• Backfill for an existing team member

About the Role

We deploy and maintain satellite internet and connectivity networks in remote and hard-to-reach locations across many countries. Installers in the field and the customers they serve run into technical issues at all hours, and those issues do not wait for business hours.

This role provides technical troubleshooting and issue resolution, with a specif...