Job Description
Technical Support Specialist - Belfast
Full-time | Hybrid
This is your chance to join a fast-growing cloud security company at the cutting edge of protecting modern cloud environments. Their platform delivers real-time insights, proactive threat protection, and advanced runtime security, helping some of the world's most innovative organisations secure their infrastructure.
We're looking for a Technical Support Specialist with a strong cloud and security background to provide world-class support, troubleshoot complex technical issues, and ensure customers get the very best from our solutions. You'll work closely with engineering and product teams while building lasting relationships with clients.
Responsibilities:
- Provide timely, accurate support via Slack, chat, and email.
- Troubleshoot and resolve technical issues, escalating to R&D/Product when needed.
- Build trust with cus...