Job Description
Overview We are seeking a full-time Technical Support Specialist 2 for Garmin's Boulder, CO location. In this role, you will be responsible for providing first and second level support to end users and responding to their needs and/or alerts through moderately complex troubleshooting, resolution or escalation steps. Essential Functions Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.) and assist with network printer system maintenance Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and callbacks in a timely manner among company sites, in accordance with current procedures to ensure distribution of knowledge and positive impact on user satisfaction Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers Monitor conference room performance and maintenance schedule Manage and implement initiatives or cha...