Technical Support Representative

Sydney, NS

Position Overview

Technical Support Representative – first point of contact for customers nationwide, delivering exceptional service, resolving technical issues, and promoting products and services to enhance overall customer experience.

Key Responsibilities

• Respond to inbound and outbound customer inquiries in a courteous, timely, and professional manner.
• Resolve technical issues efficiently, aiming for first‑contact resolution.
• Research and retrieve information across systems to address customer concerns.
• Collaborate with other departments to resolve complex issues.
• Accurately document customer interactions and claims in internal systems.
• Use available resources and training to provide accurate information while adhering to scripts, policies, and procedures.
• Protect customer privacy and handle confidential information responsibly.
• Escalate unresolved issues...