Technical Support Representative (ServiceTitan)

Overview

We are seeking a Technical Support Representative to provide remote software troubleshooting and support for a company utilizing the ServiceTitan platform.

Key Responsibilities

• Provide remote technical support to users experiencing software or system-related issues.
• Troubleshoot platform errors, configuration problems, and user access issues.
• Assist users with system navigation, workflows, and best practices.
• Support the onboarding and implementation of new users or teams onto the platform.
• Document issues, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex technical issues when necessary while ensuring proper follow-up.
• Collaborate with internal teams to resolve recurring technical challenges and improve processes.
• Maintain a high level of customer service while supporting users in a remote environment.

Required Qualifications