Job Description
**Locations:**
571 Silveron Blvd., Flower Mound, TX
OR
5900 Optical Ct., San Jose, CA
**Shift** :
Monday – Friday 8:30 AM – 5:00 PM CT
Or
Monday – Friday 7:00 AM – 3:30 PM PT
**Summary:**
As a member of the Divisional Technical Support team, customers and patients are at the heart of everything we do. our technical support representatives maintain our brand of high-quality technical service.
**What You Will Do:**
+ Answer incoming calls and emails from sales reps, customers, Onsite Specialists, or other Endoscopy employees regarding usage, technical assistance, troubleshooting and set up of Stryker Endoscopy products.
+ Open support cases/service request on customer issues, product trending data, and information into computer-based data tracking system(salesforce.com)
+ Responsible for compliance with standard written procedure and quality documentation of company policy and documen...
571 Silveron Blvd., Flower Mound, TX
OR
5900 Optical Ct., San Jose, CA
**Shift** :
Monday – Friday 8:30 AM – 5:00 PM CT
Or
Monday – Friday 7:00 AM – 3:30 PM PT
**Summary:**
As a member of the Divisional Technical Support team, customers and patients are at the heart of everything we do. our technical support representatives maintain our brand of high-quality technical service.
**What You Will Do:**
+ Answer incoming calls and emails from sales reps, customers, Onsite Specialists, or other Endoscopy employees regarding usage, technical assistance, troubleshooting and set up of Stryker Endoscopy products.
+ Open support cases/service request on customer issues, product trending data, and information into computer-based data tracking system(salesforce.com)
+ Responsible for compliance with standard written procedure and quality documentation of company policy and documen...