Technical Support Operation Representative
Motorola Solutions
📍 Schaumburg, Illinois, United States
Job Description
Job Description
We are seeking a dedicated professional to provide comprehensive pre- and post-sales technical support for our North and Latin American customer base. In this role, you will manage technical inquiries for MOTOTRBO and related products, ensuring a high-quality experience through diligent problem-solving and effective communication.
Key Responsibilities & Qualifications:
Own the customer experience by managing technical support tickets from initial contact to resolution, ensuring all expectations and service standards are met.
Provide expert troubleshooting via phone and email, utilizing technical equipment to reproduce system configurations and resolve complex issues.
Collaborate across departments as a primary liaison, communicating effectively in written and spoken English to bridge the gap between customers and internal teams.
Apply analytical thinking