Job Description
Main tasks will be familiarizing with CI Inbox/Support; participate in trips for CI projects; organizing network swaps for CI; working on standalone Win 10 general upgrades; working to implement Opti-Text for the garment shops.
Position Purpose:
This position serves as an Information Technology (IT) and Field Services Section Support Analyst responsible for 2nd level support in troubleshooting and resolving hardware and software issues for Correctional Industries (CI). This is not remote work and is 100% onsite.
Description of Duties:
Troubleshoots, diagnoses, and resolves hardware, software, network and inter-connectivity issues. Contracts technical staff or arranges for vendor service when necessary, and follows up to ensure work is completed appropriately. Services printers. Restores data to file servers and workstations and re-configurements for the Local Area Network (LAN). Coordinates networking, distributed systems, and data communication...