Technical Support Manager at Ingram Micro
S
SwiftCruit
📍 mississauga, peel region, Canada
Job Description
Join Ingram Micro's hybrid team in Mississauga as a Senior Manager of AWS Technical Support. Focus on operational leadership and AI-driven support enhancement for mid-tier and enterprise clients.
In this pivotal role, you'll lead a team of technical managers while ensuring superior customer experiences with AWS services. Your responsibilities include workforce management, driving automation initiatives, and optimizing customer workflows. Engage with various stakeholders to improve service delivery and support strategies aligned with AWS best practices.
Key Responsibilities:
• Build and nurture a high-performance support team
• Enhance AWS PLS with AI functionalities
• Own the customer support journey and identify issues
• Develop KCS and scalable knowledge assets
• Monitor SLA compliance and key performance metrics
Requirements:
• Bachelor’s degree in IT, Engineering, or Data Science
• 10 years of experien...
In this pivotal role, you'll lead a team of technical managers while ensuring superior customer experiences with AWS services. Your responsibilities include workforce management, driving automation initiatives, and optimizing customer workflows. Engage with various stakeholders to improve service delivery and support strategies aligned with AWS best practices.
Key Responsibilities:
• Build and nurture a high-performance support team
• Enhance AWS PLS with AI functionalities
• Own the customer support journey and identify issues
• Develop KCS and scalable knowledge assets
• Monitor SLA compliance and key performance metrics
Requirements:
• Bachelor’s degree in IT, Engineering, or Data Science
• 10 years of experien...