Technical Support Leader

Location: Malaysia. Full-time Employee. Hybrid.

As the Technical Support Leader, you will be responsible for leading the technical support team to provide efficient, professional technical support services for users, partners, and internal teams. You will build and optimize the technical support system, manage the support team’s daily work, ensure timely and effective resolution of technical issues, improve user satisfaction, and provide strong technical support for the stable operation of the platform (digital currency trading, payment services, etc.). This role requires balancing service quality, efficiency, and team development to align with the company’s compliance and business development goals.

Team Management & Development

• Build, manage, and develop the technical support team, formulate team OKRs, performance assessment standards, and talent training plans to improve the team’s professional capabilities and service level.
• Arrange d...