Job Description
Location: Bangalore, India
Employment Type: Full-Time | On-Site
Experience: 8+ Years
People Management: 3+ Years
Work Model: 6 Days Working (Rotational Weekly Off)
About the Role
We are looking for a Lead Agent Reliability Engineer to own and scale our support operations function. This role combines technical ownership, team leadership, automation, and operational excellence .
You will lead a team of support professionals, improve support workflows, drive automation, monitor SLAs, and collaborate with Engineering and Product teams to enhance platform reliability.
This is a high-ownership role for someone who enjoys building processes, solving complex problems, and working in a fast-paced AI-driven environment.
Key Responsibilities
- Lead and mentor a team handling technical and non-techni...